Country Inn & Suites By Carlson, Lake Norman, Nc - Huntersville

The location,Good breakfast selection & the layout of the room

The rooms are starting to show their age, the cleaning staff needs to be retrained,the rooms were dirty,I had to clean my room,bathroom terrible,floors dirty,dust everywhere & food left in refrigerator,Totally Unexceptable !!!!!!

The location was perfect! Service was also

Nothing

Master bed was comfy! Breakfast was delicious. Bathroom is extremely clean and water was hot! No complaints.

Pull out couch was not so comfy but I don't think they make comfy couch beds!

No problems with late check in, facility was fairly clean; we stayed here before so we didn't "shop" around just booked it based on last experience

Facility is not being kept up, bathroom door coming off hinges, one tv did not work, no facial tissues (empty container), writing on mirror (when fogged up with shower), hole in wall by entry in guestroom. In breakfast...eggs were like "powdered" eggs and cabinetry was a wreck

Room was very nice; I really liked the bed in a separate area.

Not enough hooks or places to hang towels and garments in bathroom. Only one hook behind the door.

Excellent and helpful

lots of disrepair issues needed attention

The beds are very comfortable. Lots of space in the 2 Queen Bed suites. Great location for travelers with many restaurants within walking distance. Did not use breakfast so can't rate it.

The bedroom and bathrooms were clean, which is most important, but the floor in kitchenette area was sticky. Ceiling light fixture in living room area with fan and light was loose and wobbly. There were a lot of marks on the walls and doors that indicated the room could use a paint touch up. The refrigerator was working but the door did not seal properly. We reported all problems to the desk when we left. Because of so many restaurants literally outside the doors and proximity to the interstate, this could be an A+ hotel with a bit more attention to checking these details regularly.

Location, was awesome , suite was large roomy, it's an older hotel,but maintain ed

Breakfast needs more choices of food

Nice size rooms, comfortable beds, tons of space in the rooms, nice and pleasant staff. Great location.

The only real negative we encountered during our stay was housekeeping. We were stayed four nights and they didn't fully clean our room any day we were there. The first day my husband had to work in the room until late afternoon so that day I don't count. The next day we were out at a normal time in the morning. When we returned midafternoon, the beds were unmade and the room looked exactly as we had left it. There was a note on the bed saying the bed couldn't be made because there were personal belongings on the bed (my pajamas)! I've NEVER experienced this before. There were a couple of new towels, but other than that it looked like nothing else was done. They never refilled the toilet paper so I had to ask the front desk twice for toilet paper. I could tell the tub hadn't even been rinsed down. We are returning to the area in October and will be staying at a different hotel. Also, TV remotes were all screwed up. Had to use two different ones to get the tv to work.

Room was nice, the bed was very comfortable, and the location is perfect. I've stayed here many times and keep coming back.

Great location, easy on and off Interstate 77.Within walking distance of a few good restaurants. Enjoyed the indoor pool and outdoor fire pit/ patio area.

Ice machine outside my door made noise constantly.

The room was fine.

The breakfast was just passable. The eggs were dry and overcooked and one morning there was something in the warmer that I could not identify - maybe trying to be Mexican??

The people were so friendly. The staff is amazing. They kept asking if we were enjoying our stay. Their breakfast is more than the average. They have a little more variety. Their breakfast go until like 1030am. The room was amazing. I love that Check out is set noon.

It's not too much of a dislike but the hallways were hot but it was also scorching hot outside...the a.c. worked in the room so that's all that matter

location was good and room was clean

the room was HOT. called front desk and was told they couldn't do anything about it! Unable to sleep. Lobby was nice and cool funny how that works,

Breakfast was good. Love the 4 pillows n down comforter on bed. We chose this inn for that reason. We liked entering a lobby to go to our room.

Not really didn't like as I know you r renovating n updating. Elevator needed wiping down n floor was stivky in one. Not terrible. Towel rack not replaced yet in our bathroom n mold on edge of upper soap dish in bathtub. We love that you had a bathtub. The staff was fabulous and we booked it online as you only had five left and we were already in Huntersville and needed the room but I will book ahead for this particular hotel in the future. This was our stop over on the way to West Virgin The staff was fabulous and we booked it online as you only had five left and we were already in Huntersville and needed the room now but I will book ahead for this particular hotel in the future. This was our stop over on the way from West Virginia but we have relatives in Charlotte and would stay there to visit them in the future. Rick and Ashley I believe her name was the next morning but Rick was there when we checked in and they were fabulous. The best ever.